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How an Iasmyn account actually runs
Six steps from the first call to a program that holds itself together, and a checklist that means you never have to take our word for it.
- Licensed and insured
- Five star rated
- Background checked crews
- Commercial only, five years
The sequence
None of this is clever. It is unusual only because somebody wrote it down and then followed it, which turns out to be the entire difference.
You call or send the form
Tell us the type of building, roughly how big it is and what is going wrong now. That is enough for us to know whether we are the right fit, and we will say so if we are not.
We walk the building with you
Free, usually thirty to sixty minutes, at a time that suits you. We go through it area by area, look at the floors, the restrooms and the traffic, and ask what has been failing.
You get the scope and the price in writing
A document listing every area, every task and the frequency, with one flat price. Usually within one business day of the walkthrough. Nothing on it is implied.
We set up access and the schedule
Keys, codes, alarm procedure, insurance certificate and arrival window all agreed and written down before the first visit, not improvised on the night.
The first visit resets the building
Most accounts start with a deep clean so the routine program has a real baseline to hold. If your building genuinely does not need one, we will tell you and skip it.
Monthly walkthrough, and the sheet stays in the building
Every visit is signed off on the checklist. Once a month we walk the building with you again and adjust the scope, because buildings change and a scope written in March is usually wrong by October.
Why the signed checklist is the whole product
Commercial cleaning is bought on trust because the buyer is never present when the work happens. That is an uncomfortable arrangement for everyone, and it is why the same complaint repeats in building after building: something was missed, nobody can prove it, and the conversation goes in a circle.
A checklist with initials and a date on it removes the circle. Either the line was signed or it was blank. There is nothing to argue about, which means problems get fixed in a minute instead of festering into the reason you change companies in month nine.
Why flat pricing and not hourly
Hourly billing puts you and your cleaning company on opposite sides of the table. Every minute saved is money lost, so the incentive points at slowness, and the only way to audit the invoice is to stand in the building with a stopwatch at eleven at night.
A flat price moves that risk onto us. A slow night is our problem to solve. A crew that gets faster because they have learned your building is our reward for training them well. You pay what was quoted either way.
Why the same crew
A rotating crew resets your building to zero every visit. They do not know that the third floor conference room is never used, that the loading dock code changed in March, or that the finish on the lobby floor hates standing water. So they clean a generic building instead of yours.
We assign a crew and hold them there. It costs more in scheduling and it is the single biggest reason accounts stay with us past the first year.
The part nobody puts in a brochure
Things go wrong in every building eventually. A room gets skipped, a machine fails, somebody hits traffic on 93 and the building locks at nine. What matters is the next hour.
You ring the number you were given and reach somebody who can actually send a crew. Where the sheet shows a blank against something that was promised, we come back and do it for nothing, and there is nothing to argue about because the blank is the argument.
How we work, in detail
If what you need to know is not here, call and ask. We would rather tell you we are the wrong fit than sell you a program you do not need.
How do you price the work?
One flat price per visit or per month, quoted after a free walkthrough of your actual building. Never by the hour. Hourly billing pays a company to work slowly and gives you nothing to check the invoice against. Your price is held for twelve months from the start date.
Is there a contract?
Nightly and weekly programs are usually twelve months, because staffing and equipment get committed to your building. Every agreement carries a thirty day exit clause. One time work such as a deep clean, a post construction clean or a move out has no ongoing commitment at all.
How do we know the work was done?
Every area on your scope is initialed and dated on a checklist that stays in your building. If a line is blank, it was not done, and that is a fact rather than an argument. This is the single biggest difference between our accounts and the ones we take over.
How quickly can you start?
A walkthrough usually happens within two business days and the written quote follows within twenty four hours. Most recurring programs start the following week. A building that needs a deep clean first will take a little longer, and that date is agreed with you rather than assumed.
Tell us about the building
It costs nothing and there is no pitch at the end of it. We go through the building, ask what keeps going wrong, write it down, and leave you with a real number to think about.
- We come to the building, at no cost and with nothing to sign
- A written scope area by area, not a verbal promise
- One flat price per visit or per month, never billed by the hour
- Certificate of insurance issued to your building on request
- The same crew held to your address, background checked
- Thirty day exit clause in every recurring agreement
Reaching us
Site visits are booked for whatever time suits the building, including after hours.
Book a free walkthrough
Tell us what kind of building it is and what is going wrong now. You get a written scope and one flat price, usually within a business day.
Start with the walkthrough.
It is free, it takes half an hour, and it is the only part of this you have to show up for.